Shipping policy

PrimeGlobal Logistics: Fast & Reliable Delivery

We take pride in our dedicated global fulfillment network, ensuring fast and seamless delivery of your purchases directly to your doorstep.

🌍 Our Fulfillment Centers & Delivery Times

📍 Western Regional Center (USA)

2450 Pacific Gateway Blvd, Suite 135, Houston, TX 77032
Primary order reception and processing hub for the region

📦 Delivery to USA & Canada: 5–9 business days


📍 Central European Hub

Industriestrasse 45, 80992 Munich, Germany
Key operational hub serving European markets

📦 Delivery to EU & UK: 8–12 business days


📍 Asia-Pacific Distribution Center

18 Marina View, #12-01 Asia Square Tower 1, Singapore 018960

📦 Delivery to Asia & Oceania: 5–8 business days
📦 International delivery to other regions: 7–18 business days


⏱ Order Processing

Orders are processed within up to 36 hours prior to dispatch.
A tracking number is provided within this period once the shipment is confirmed.


📦 Order Tracking & Support

✔ Tracking number provided after the order is processed and handed over to the carrier
✔ For address changes, please contact us within 2 hours of placing your order


🚀 Express Delivery Services

For urgent orders, we offer premium delivery solutions:

🚀 Expedited Global

✔ Delivery in 2–4 business days
✔ Full tracking and customs clearance included

⚡ Priority Direct

✔ Delivery in 1–3 business days
✔ Available for confirmed express orders

✅ Requirements for Express Orders:

✓ Minimum of 30 items per order
✓ Order confirmation before 12:00 PM EST (US Eastern Time)
✓ Immediate notification after checkout to activate the service


📞 Service Policies

• For address updates, contact us within 2 hours of order placement
• For any delivery inquiries, please contact us promptly

📧 Customer & Logistics Support: mallareza@inbox.eu